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Microsoft Mail - Office365

Dear Colleagues,
The SSO Proxy server is soon to be retired by Microsoft, itslearning has developed a new IDP solution which supersedes the SSO Proxy Server. Its Learning will be migrating your school's domains from Monday next week working down the list alphabetically.

If you are accessing emails via the learning platform, you should not see any downtime and will continue to access emails as they were previously.

*********If, however you access emails via a mail client, you will need to either update the password or remove and re-add the profile**************

The password to be used for mail clients will be the itslearning password, I suggest you either follow the steps below to update the password in the mail client or alternatively set the itslearning password to be the same as your existing office 365 password. This should work in most cases.

Close Outlook.
Expand and 'Remove from vault' the stored Office365 credentials in control panel > Credential Manager.
Reload Outlook.
When prompted, input Office365 password.
Now connected!

The issues that have been seen so far are that the its learning account is being locked causing the Office 365 account to be suspended because the domain has been migrated and users have not updated their passwords. To prevent this happening in Central Bedfordshire, Its learning will be disabling the sync service after the migration, (the only downside to this is new its learning accounts will not have an email address created until the sync service is switched back on).

Any queries please let me know.



17/11/2016 15:41

Issue with 'new' messaging system

Dear Colleagues,
An issue has come to light where any account in your school can search for and message anyone in central bedfordshire. This only affects those schools where they have implemented a policy that allows communication with 'Site' as opposed to 'School'.
I recommend that you change the communication option to 'School' in ALL of your policies.
Any issues please contact me in the usual way.
Best regards,
Neil Turner

15/08/2016 12:32

Early User Interface – Important changes

This summer we have some very exciting changes happening to the itslearning platform. Changes include a new interface, new features and updates to existing features.

At the end of July, the early learner course interface is being retired from itslearning, this means that it will no longer be possible to create new early learner courses. Any existing early learner courses will be converted to ordinary courses. Our design team is looking into how we optimise the new itslearning for our youngest users, and we will communicate these updates at a later date.

For more information on all changes that are happening this summer please visit

07/07/2016 11:11

Changes are coming - UPDATE

Having seen the new new look and feel, and talked to its learning staff I can assure all users that you DO NOT have to change to the new version of its learning.
A number of facilities that Central Bedfordshire users will be lost with the new version, a few of these are listed here:
Skins will no longer be supported i.e. space/animal misfits
Early years interface will not be supported
ALL CONTENT on a course 'dashboard' will be lost when upgrading

I have been assured that any/all schools who wish to continue with their EXISTING platform will be able to do so for the foreseeable future. This has several advantages, the biggest of which is not having to go through the undoubted upgrading issues. By waiting hopefully any problems will be ironed out AND it may be that in a years time scripts will have been written to allow your existing content to be migrated to the new version should you wish to venture down this route.

If you do not have much content on a course dashboard you may well want to move over to the new version, if you do please let me know.

Best wishes,

04/07/2016 13:14

Changes are coming

Dear Colleagues by September the Its Learning platform will be updated with new facilities, look and feel etc etc.
Please take time to read through this document, Back to School 2016 at:
and look at the its learning webpage with screen shots here:

Also there are still places for the Its Learning Conference at Wyboston on Friday 1st July, details are here:

Best wishes,
Neil Turner

28/06/2016 10:12



We are pleased to host the Flurrish 'Number Bee' times table competition and are really looking forward to seeing pupils meeting up  for a fun and friendly day - with 5 android tablets to be won (Thanks to Partnership Education).

We have some learning activities in between the competition rounds and there will be plenty of opportunities for staff to talk to each other and to technicians about the Maths app.

All U.K. schools are welcome - even if you are not using the app, You can send a team of four pupils (up to Year 6).

We will provide the devices for the competition, so you don't need to bring any with you.

Please e-mail  [email protected]

if you are interested in competing and we will send you full details about how to register.

Look forward to seeing lots of you here at Caddington on the 28th June!

14/06/2016 09:58

Its Learning Conference 2016

Its Learning are having their Annual User Conference to be held on the 1st July at Wyboston Lakes, this is a free conference and to book please cut and paste this link:
There are lots of exciting things on offer:

> the famous, award winning Deputy David Mitchell who will be sharing how he used technology to improve academic standards

> we also have a former Ofsted inspector who will be giving you tips on how to prepare your platform for Ofsted, as well as a number of sessions hosted by fellow platform users who will be sharing their best practices

> plus you will have the chance to view the changes to our interface that will be available at the beginning of the new School year!


07/06/2016 15:28

Safer Internet Day

Don't forget Safer Internet Day on 9th February!!
All the details can be found at:

enjoy :-)

Neil Turner

29/01/2016 14:50

Accessing Office 365 mail

There have been a few instances of people not being able to access office365 mail, it asks for a password instead of showing mail. There is a solution which should sort this out WITHOUT having to change passwords on its learning etc.
This is the solution:
1. Go to the bottom of this page
2. Click on the link in the right hand corner that says "Clean Its Learning Cookies"
3. Try logging into its learning and then mail again and it should work!!

Any probs let me know in the usual way


16/09/2015 14:48

Its learning Conference

I have just been informed that the day ticket rate for the conference has been made complimentary!! All you need to do is register for the conference!!!
All details can be found here:

Look forward to seeing you there!!

Best wishes,
Neil Turner

03/06/2015 16:51

Its Learning Conference

Dear Colleagues,
Its Learning will be holding an Education Conference on 2nd & 3rd July at the Kents Hill Conference Centre in Milton Keynes. Starting with a mind-blowing key note from Musharaf Asghar, also known affectionately as Mushy P from Educating Yorkshire!
All the details can be found at:

Look forward to seeing you there :-)
Best wishes,


14/05/2015 17:53

Issues with Mail

Dear Colleagues,
I have been informed that there is a global issue with accessing mail affecting all schools using the learning platform this morning. Its Learning are working hard to get the issue resolved and we should have mail back soon.
Neil Turner

30/04/2015 10:33

Watch the Birdie!!

Dear Colleagues,
My associate in Norfolk has created a course called 'Watch the birdie 2015' with lots of exciting things going on in a blue tit nesting box (including a live video feed).
If you would like to see what is going on then join the course and have fun with your pupils.
Any help needed let me know in the usual way.
Neil turner

17/03/2015 16:46

Safer Internet Day 10th February 2015

Dear Colleagues,
Tuesday 10 February 2015 is Safer Internet Day. This years theme once again is "Let’s create a better internet together" lots of activities and resources can be found at their website -
Enjoy :-)

09/01/2015 11:36

SSO to office 365 maill issue

Dear Colleagues,
We have an issue where mail is not working which has been ongoing for a few days now. Its Learning are working to restore your mail and you should be able to use mail again soon.
This issue is caused by a security certificate (for your school mail domain) which should be applied automatically failing to do so, this means that Its Learning are having to apply for a new certificate and apply it manually, it takes time to apply the new certificates so please hold for a little while longer.


27/11/2014 12:44

Its Learning Updated

Its Learning has been updated - you may already have seen the different login page! A number of enhancements have been made which will help to ensure the platform can be used even more flexibly!
Please have a look at this page for more information about the updates:


07/08/2014 18:12

Its Learning updated!!!

Dear Colleagues,
Its Learning has been updated to release 45. There are a number of BIG improvements (like uploading multiple files in a course by drag and drop) and a complete overhaul of the calender (it makes it MUCH more user friendly) Have a look at the information here:
Let me know if you need help in your school with these new features.
Neil Turner

12/05/2014 13:51

E2bn Conference

Dear Colleagues,
I am pleased to announce the e2bn conference website is now live, and open for booking for this years conference! Just point your browser to:

Conference this year is on June 24th & 25th and there are two FREE places for schools who buy into e2bn services (usually via Local Authority Broadband packages)

01/04/2014 13:07

Watch the Birdie!

Dear Colleagues,
My fellow Its Learning user in Norfolk has for the last few years been publishing a course called 'watch the birdie'. She has a webcam in a bird box and records activity at nesting time :-) If you would like to join in the fun of this, a whole course is available to you and your pupils. Just go to your courses - (in the top right hand corner click on the down arrow next to 'find more courses') and select "Community course catalogue" - in the Search box copy in or type in - "Watch the Birdie! 2014".
You can apply to join the course from the next screen. Enjoy :-)

18/03/2014 14:34

2Simple French

Dear Colleagues,
The old link to 2Simple French no longer works via the Learning Platform as 2Simple are concentrating on integrating their software programs into Purple Mash.
For schools who do not subscribe to Purple Mash this is a problem! However we have been able to create a link to 2Simple French (in Purple Mash) just for those schools in Central Bedfordshire. Instructions and the link are in the A VLE support area course.
Any problems please contact me in the usual way.
Bon Appetit :-)

04/02/2014 12:59

New for Administrators

Dear Administrator Colleagues,
There has been an update to the view of hierarchies, now rather than a list of hierarchies you will see a graphical representation of them. This should make it easier to navigate and edit as needed.
As ever any issues please contact me in the usual way.

03/12/2013 15:58

Office 365 issues

There has been major issues with Office 365 mail this morning, Its Learning have been in contact with me and wish you to know that they are treating this issue with the highest priority.
Hopefully service will be restored as soon as possible.
If you REALLY need to access mail then there is a workaround:
1. type in the following address:
2. Type in your email address (in full) and put in your normal password
This should get you into mail, however if you have changed your password it may not work - try your previous one!
Best wishes,
Neil Turner

UPDATE: It has now been fixed - please let me know if you have not got it back!!

UPDATE 2: You should be able to log back into your mail account, however you may need to restart your browser if you still encounter the SSO error.

13/11/2013 11:35


All schools have now been migrated onto the new office 365 mail system.

PLEASE let me know if you still cannot access mail!!
Neil Turner

13/08/2013 10:36


Update 9th Aug
Migration to office 365 mail is now fully underway with 62 schools (by alphabet) now having been migrated. This represents about half of the schools using the platform in Central Bedfordshire. Hopefully all schools should be done by the end of Friday :-))

09/08/2013 12:46


Access to mail is restricted at the moment as all central bedfordshire schools are being upgraded to office 365. I have been informed that access should resume from tomorrow (7th August). Your mail should not look or be any different as the changes to it are in the background.
If there are any issues please contact me.
Neil Turner

06/08/2013 15:55


Please make sure you have renewed your licence so you can continue to use the learning platform.
Contact Neil Turner if you are unsure if your school has done so.

I hope you all have a lovely summer break :-)

Best wishes,

18/07/2013 09:05


email access.

If you are experiencing issues accessing email via the learning platform, please delete the temporary internet files and cookies from within your browser and try accessing mail again.
If you need help with this please contact Neil Turner.

04/07/2013 08:30


This month sees more updates to the learning platform:
Farewell frames!
Easier to embed sound in content
Course templates and course copying
Planner visible to other mentors and teachers
Improvements to the assessment record
Learning objective assessment
My library enhancements
User administration and hierarchy tab
Minor changes
If you want to know more about these and how it may improve pupils use (and yours) please let me know.

01/07/2013 14:56

[email protected] update

Dear Colleagues,
its learning are still having to manually update the security certificates for the [email protected] service which is affecting a number of schools' mail accounts. Some schools mail has now been restored but unfortunately some schools are still experiencing issues. Please let me know if your school is still having issues.

28/11/2012 11:11

[email protected] error messages

Dear Colleagues,
It has become apparent that the security certificate provided by Microsoft for the [email protected] mail system is not being updated automatically (by microsoft) Its learning technical team are therefore having to renew the certificates manually.
If your mail is affected you will get the "SSO is not configured" message, although the technical team are attempting to avert this by renewing certificates it can take a while for them to filter through. If your school is affected by this when you try to access your mail please understand this is a temporary situation and it should be rectified within 24-48 hours. It is still possible to access mail via another route - the link is on the Learning Portal (right hand side)
Its Learning would like to apologise for this situation and assure you that they are working to rectify the issue.
Any problems please contact me.
Neil Turner

22/11/2012 13:48

Upgrade outage

Dear Colleagues,
Received from itslearning:
itslearning will be performing some site maintenance on Friday 23rd November 23:00 GMT with completion by Saturday 24th November 08:00 GMT.  During this period your itslearning platform will experience a maximum outage period of 30 minutes as the upgrade takes place.  We apologise in advance for this inconvenience.  

Should you wish to raise any concerns relating to the outage then please feel free to contact support either via email at [email protected] or phone on 07920 794 290.


13/11/2012 11:47

Learning Platform Update

Dear Colleagues,
The Learning Platform has now been updated and includes a number of new features:
- There is a new and improved planner to plan your teaching more efficiently
- Create fun and simple quizzes for your youngest learners using the new child-friendly test tool for the early learner interface
- You can now use your iPhone to edit rich text ? and upload images and videos directly through your web browser
- There is new and improved learning objectives for activities and lessons
- A number of bug fixes (a list of these can be found at:

Neil Turner

10/10/2012 11:35

Early Learner News

Its Learning have updated the Early Learner interface to include 'the Test tool' If your school uses this interface for your younger pupils then it is worth having a look at it.
Best wishes,

03/10/2012 10:15

[email protected] Mail security page

Colleagues, you may have been subject to a mail security page when trying to log into [email protected] mail. Not only has this been annoying but as many of you have pointed out this conflicts with the e-Safety messages we give to pupils. I am pleased to report the following from its learning:

"Just to advise we have had an update from Microsoft saying they will be removing the additional security page over the coming weeks. Once this is completed & we have tested we?ll be in contact again to confirm completion".

I hope that this action will make the learning platform mail easier to use (again)

Neil Turner

01/08/2012 11:41

Service of the Platform

Dear Colleagues,
I have received notification that its learning will be performing some maintenance during the summer break, please see below for full details:

"This summer we are doing major upgrades to our infrastructure, including extending our hosting to a new, state-of-the-art hosting facility. In addition we are making major architectural optimizations to our applications to ensure future performance. In order to be able to complete this, itslearning will be unavailable during the following periods:
Starting from: Friday 27th of July, 5 pm CEST
Ending (at latest: Sunday  29th of July, 11 pm CEST
Starting: Friday 3rd of August, 11 pm CEST
Ending: Saturday 4th of August, 8 am CEST

We have chosen to do these changes during the period when we have the lowest traffic over the year due to the summer holidays. If you wish to seek clarification on this please contact the It?s Learning Support Desk via email - [email protected] - marking the Subject - 'Query regarding maintenance work Summer 2012'
We apologize for any inconvenience this may cause
itslearning Support Service"

16/07/2012 21:07

Platform Update July 2012

A new update to the learning platform took place over the weekend and amongst a variety of fixes and additions includes:
- Improved integration of the planner and calendar
- Ability to add apps to your early learner interface courses
- All content of events in calendar is now aligned at the top.

Neil Turner

03/07/2012 17:24

Platform Update

From It's Learning:
"We are happy to announce that there is an impending new release of the itslearning platform.  This is currently scheduled to occur over a 1 week period starting on the evening of Thursday 26th April and due to completed by start of business on Thursday 4th May. We anticipate the work on UK services will occur on Monday 30th April and Wednesday 2nd May, however depending on other related work being completed, this may change.

This work is non service impacting, therefore end users should see no change or differences to the usual levels of performance."
Should you have any queries regarding the April release please contact Support Services on 0800 977 5714 or via email to [email protected]

25/04/2012 12:03

Resources facility

Colleagues, you may be aware of one of the new features of the learning platform called 'Resources' this is linked with the calendar and gives you the facility to 'book' shared resources in your school. If you would like to know more about this useful addition please contact me in the usual way.

13/03/2012 13:06

Training Opportunities

Colleagues, It's Learning have arranged a couple of training sessions for staff who either require more basic training or are looking to push their knowledge and use of the learning platform further. Please see the details of venues etc at

22/02/2012 10:02

You Tube for Schools

You may have seen that YouTube have started a service for education (see )

I have been informed by e2bn that YouTube for Schools is now available on all student profiles when using the internet IN SCHOOL (including the Children's Library profile). The main YouTube site is not blocked on the Staff profile and this remains unchanged.
If there are videos you think are suitable and educational but that are currently not within the YouTube Education framework if you let e2bn know in the usual way they can add them to the E2BNProtex playlists.

This is a major development from Google/YouTube and one that e2bn have been lobbying for for some time: E2BNProtex will be the first filtering platform to make this new service available to all its 600,000 students

Please visit

22/02/2012 09:31

Changes to Hierarchy Names

Hi everyone
Now that migration has completed for all schools, we have changed your top level hierarchy names to Central Beds/All Schools.

Every school hierarchy will now sit under this structure instead of Bedfordshire/default.  We had to wait until all migrations were completed before making the change as this would have affected our migration scripts if we had implemented this earlier.

Darren Lloyd
[email protected]

06/09/2011 18:35


If you are annoyed by those pop ups that ask you about security when you go to a dashboard that has pictures or video (usually video) then either get your network technician or technical support to do the following either on each machine or as a policy on the server.

NOTE: this does not happen if you are using Firefox

In Internet Explorer go to 'Tools' and click on 'Internet Options'
Click on the Security Tab then Inernet zone find the button 'Custom Level' and click on it.
Scroll about halfway down to find the Miscellaneous area,
Look for 'Display Mixed Content' and 'enable' it.
Click OK and OK again for the main dialogue window.
Problem sorted!

+ If you are using ie 8 or 9 make sure that Tools - Compatability View Settings is ticked (bottom left) for Display all websites in Compatability View. This ensures that you will still be able to edit documents from within the platform.

15/06/2011 16:55

2Simple programs

Colleagues, we have 2Simple French working (I think so please test it) go to the A VLE Support Area for more information.
UPDATE: Purple Mash is now ready to use - look in 'add extension' and if your school has purchased Purple Mash there will be an 'include' button, click on it and you now have access to Purple Mash when creating a 'note' etc. I added instructions for this to the A VLE Support area.

06/06/2011 21:22

It's Learning User Group

Colleagues, It's Learning is holding a user forum in Kettering on 15th and 16th June 2011. If you would like to attend please visit

18/05/2011 15:06

e2bn conference

Don't forget to book for the e2bn conference this year, it is being held at the Robinson Centre, Wyboston and is running on 28th & 29th June. This years theme is Sustain IT.

NEWS JUST IN!!!!! - Received from e2bn this afternoon 03/05/2011

Great News!!

Free Places at the E2BN Regional Conference for E2BN schools.

In light of schools now having received their financial settlement for 2011/12, and recognising the financial constraints that exist, E2BN have decided that every school in E2BN will have the first two delegates places free of charge for the regional conference.

These will be on a first come first served basis, so book now to avoid disappointment.

03/05/2011 16:26


Colleagues, there have been a number of issues with authentication to enable espresso to be viewed via the learning platform. I have been advised that to authenticate correctly your '[email protected]' email address needs to be entered into your 'personal information'. This can be found in 'My Settings' - 'change details', you may find you have a personal email address there or your 'old' Netmedia address. It needs to be changed to your [email protected] address and espresso will work.
Neil Turner

31/03/2011 15:18

More Mail Issues

Colleagues, If you are seeing a yellow circle with an exclamation mark in it next to your mail link in the top right hand corner of your learning platform window please contact me. There is an issue with the mail reporting it can't update unread messages although it is!
Please contact me in the usual way to get this error message removed by the technical team.
Neil Turner

22/03/2011 12:10

Who is online?

Colleagues, the little green man telling you who is online has been removed for all Central Bedfordshire schools until the e-Safety issues are sorted out. You should only 'see' people from your school, but due to issues with each migration this is not working as it should. We have taken the decision to remove it until we have all schools migrated and the offending shared courses are removed.
If you need any further information please contact me.
Neil Turner
Schools ICT Team Manager

20/03/2011 12:21

Support Course

Colleagues, Please look in your list of 'courses' for a new course entitles 'A VLE Support Area' here you will find an increasing number of items to help you to use the learning platform effectively. We will also upload past webinars so if you missed one you will be able to 'catch up'
Neil Turner

03/03/2011 09:53


To all schools who have already migrated:
Please do not forget to sign up to (and attend) the free webinars provided by It's learning. These are not only very useful but vitally important for staff who will be 'administering' the platform.
The next one is on January 5th at 4.00

04/01/2011 16:13

Adding new users - IMPORTANT!

Please note that now all users have been added to it's learning with the .xy format postfix added to their usernames, it is essential that all new users that you now add to the VLE are also created with that same (school specific) postfix.

If you create users without postfixes, this will create some issues for you, particularly with regard to the email address that your new user will have as it will be incorrect.

Darren Lloyd
Client migration manager
it's learning

09/12/2010 15:41

Using the VLE for the first time

Welcome to your new it's learning VLE.

If your school asked us to migrate users from the old Netmedia Learning Platform, usernames and passwords are here are unchanged except you now need to add a 3 character 'postfix' at the end of your username (for example a user who logged in previously as dlloyd at Vandyke Upper School would now log in as  A list of all the postfixes is being circulated to schools as they migrate.    

Darren Lloyd
Client upgrade manager
it's learning

07/12/2010 14:17